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Provider FAQs

Click on the questions below for their answers

WHAT ARE VISITATION HOURS AND HOW DOES VISITATION WORK?

Designated and approved visitors are welcome during scheduled visitation times. The times and schedule will be shared by the person’s therapist.

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HOW LONG CAN I EXPECT MY PATIENT OR CLIENT TO BE IN THE PSYCHIATRIC RESIDENTIAL PROGRAM (PRTF)?

The length of stay can vary by population and individual needs. Each individual’s length of stay is based upon their medical necessity and treatment needs.

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What if they receive an assessment and you are not the right place for them? What happens next?

If our facility isn’t the right fit, we work to ensure your patient or client is connected with resources and options.

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How are the services paid for? Is there anything I need to do?

We accept most commercial insurance, private pay, North Carolina Medicaid, and Health Choice. We are happy to help answer any questions you or your patient or client may have related to cost.

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What happens after they discharge? Do you follow the patients/clients?

Upon discharge, every patient is scheduled to meet with a provider in the community for a follow-up appointment. The provider in the community will receive a discharge summary outlining a treatment plan and any new medications. Our team does not follow the patient upon discharge but is happy to help answer any questions to ensure […]

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What are some of the reasons I might send a patient or client to you for help?

There are many reasons a person may need our help. They may have severe or mild behavioral health challenges and it is important to note we can offer support at varying levels. Some of the most common reasons providers look to our team to help is when someone is suffering from anxiety, feelings of depression, […]

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